Grievance/Complaints

PFDA Grievance Process

A Resource for Consumers & Funeral Professionals

The Pennsylvania Funeral Directors Association's Grievance process was established in an attempt to mediate complaints presented by the general public or other funeral directors against member funeral homes.

If mediation or resolution cannot be reached, the complainant is recommended to the appropriate state or federal agency.

Anyone wishing assistance can submit their grievance in the following ways.

By mail:  Grievance Committee c/o PFDA, 7441 Allentown Boulevard, Harrisburg, PA, 17112.
By phone:  Kathleen Ryan, Executive Director, at 717-545-7215 
By website form:  Grievance Committee Contact Form